At Dikom Nepal (dikomnp.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of personal information when you use our website:
- Personal Identifiable Information: Name, email address, phone number, billing/shipping address, etc.
- Payment Information: Credit/debit card details, bank account information, e-wallet details (processed securely through third-party gateways).
- Order History: Details of products purchased, dates of transactions, and delivery preferences.
- Device Information: IP address, browser type, operating system, referring URLs, and device identifiers.
- Cookies and Tracking Technologies: To enhance user experience, understand user behavior, and provide personalized content.
2. How We Use Your Information
The information we collect is used to:
- Process and deliver your orders.
- Communicate order confirmations, shipping updates, and customer service messages.
- Respond to your inquiries and provide support.
- Improve our website, products, and user experience.
- Send promotional offers, newsletters, or marketing communications (only if you opt-in).
- Ensure compliance with legal requirements.
3. How We Share Your Information
We may disclose your confidential data to third parties in the following situations:
- Within Our Group and Staff: Your information may be shared with our internal team, partners, and other entities within our business group to support services like product improvement, marketing, and customer support.
- Service Providers: We work with trusted third-party companies who help us operate our website and deliver services. This includes IT support, website hosting, analytics, customer service, marketing, shipping, and repair services. These providers are given only the information needed to perform their services and are contractually bound to use it only for those purposes.
- IoT or Connected Devices: If you use connected smart products, we may share relevant information with the third-party providers of those devices to enable certain features.
- Authorized Resellers: In some cases, if you purchase a product through an authorized reseller, we may share your order and contact details with them to complete the transaction or for after-sales support.
- Advertising Partners: We may share information about how you interact with our website (e.g. clicks, purchases) with our advertising and social media partners to help improve our marketing and offer you relevant ads, according to your preferences.
- Business Partners: If you access third-party services through our website or promotions, we may share your information to allow those services to function.
- Public Areas of the Website: Any information you post on public parts of our website (like reviews or forums) can be viewed by others. We clearly mark areas that are public.
- Legal and Compliance: We may disclose your information to authorities if required by law or if necessary to protect our legal rights, enforce our terms, prevent fraud, or protect others’ safety.
- Business Transactions: If Dikom Nepal is involved in a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We will share your personal information with other parties if you have given us permission to do so.
- Analytics Tools: We use analytics services such as Google Analytics and others to gain insight into how visitors interact with our website. Third-party tools can gather data straight from your device. You can learn more or opt out using the links provided below:
4. How Long We Keep Your Information
We keep the personal data you provide for only as long as necessary to fulfill the objectives for which it was acquired. This includes:
- As long as you use our services or maintain an account with us
- As required by law, contracts, or legal obligations (e.g., taxation or dispute resolution)
- As needed to resolve complaints or potential legal claims
- For anonymized analytics or research purposes
- If you delete your account, we retain data for a short grace period (up to 3 months) before securely deleting it unless required to keep it longer under law.
5. Data Security
When you place an order, enter, submit, or access your personal information, we use a variety of security procedures to ensure its safety. These measures include the following:
- Secure Socket Layer (SSL) technology: To encrypt data during transmission.
- Firewalls and intrusion detection systems: To protect against unauthorized access.
- Restricted access: To personal information for authorized employees only.
- Regular security audits: To identify and address potential vulnerabilities.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You can access, review, and update your personal information by logging into your account or contacting us directly.
- Opt-out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribed instructions included in each email or by contacting us. Please be aware that even if you opt out of marketing communications, you may still receive you non-promotional notifications about your orders or accounts.
- Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
- Data Deletion: In certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain information for legal or legitimate business purposes.
- Unsubscribe from marketing emails anytime using the link at the bottom of the email.
- Contact us directly to manage your communication preferences (see the “Contact Us” section)
Note: Unsubscribing from marketing communications won’t affect essential service updates, such as order confirmations or policy changes.
7. Third-Party Links
Our website may include links to third-party websites that are not owned by us. We have no control over, and accept no responsibility for, the content, privacy policies, or practices of third-party websites or services. We suggest that you read the privacy policies of the third-party sites you visit.
8. Children’s Privacy
Our website was not intended for people under the age of thirteen. We do not intentionally collect personal information from minors under the age of 13. If we discover that we have accidentally obtained personal information from someone who is under 13, we will erase that information as soon as feasible.
9. Changes to This Privacy Policy
This Privacy Policy is subject to change to reflect modifications to our procedures or for other operational, legal, or regulatory purposes. Any updates will be communicated to you by changing the “Last Updated” date at the top of the policy and posting the updated Privacy Policy on this page. We advise you to check this privacy statement from time to time for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Phone: +977 980-1861608
Email: support@dikomnp.com
Website: dikomnp.com
